Car Shine System Ltd
At Car Shine System, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights, how to return an item, and how refunds are processed.
This policy applies to orders placed through our online store and does not affect your statutory rights under UK consumer law.
If you are a consumer, you have the right to cancel most online orders within 14 days of receiving your goods, without giving a reason.
You must notify us within 14 days of the date you, or a person nominated by you, receives the goods.
After notifying us that you wish to cancel, you must return the goods to us within a further 14 days.
To request a return, please contact us at:
Email: info@carshinesystem.co.uk
Please include your order number, name and details of the item(s) you wish to return.
Unless the item is faulty, damaged or incorrectly supplied, returned products should be:
You may inspect an item as you would reasonably be able to do in a physical shop. However, we may make a deduction from your refund if the value of the goods has been reduced as a result of unnecessary handling.
Certain products are excluded from the right to cancel where permitted by UK law.
This includes:
These exclusions apply to change-of-mind returns only.
Your statutory rights are not affected. If a personalised, custom-made or other excluded product is faulty, damaged, not as described or incorrectly supplied, please contact us.
If you receive an item that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair or refund.
Where goods are faulty, damaged or incorrectly supplied by us, we will cover reasonable return costs where a return is required.
For a standard change-of-mind return, the customer is responsible for the direct cost of returning the goods.
If the goods are faulty, damaged, not as described or incorrectly supplied, Car Shine System will cover reasonable return costs where appropriate.
We recommend obtaining proof of postage when returning an item.
Please do not return an item without contacting us first so that we can provide the appropriate return instructions.
Once we receive your return, it will be checked and your refund will be processed in accordance with your statutory rights.
For an eligible cancellation, we will refund:
If you selected a more expensive delivery service, such as express or next-day delivery, we are not required to refund the additional amount above the cost of our standard delivery service.
Refunds will be made to the original payment method.
We will issue refunds within the applicable statutory time limits. For returned goods, we may withhold the refund until we receive the goods back or you provide evidence that they have been returned, whichever occurs first.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
If you have received an incorrect, faulty or damaged item and would prefer a replacement, please contact us at:
Availability of replacements will depend on stock.
Before returning an item, please contact us:
Email: info@carshinesystem.co.uk
Please provide:
We will then provide the appropriate return instructions.
If you have any questions regarding a return, cancellation or refund, please contact:
Car Shine System Ltd
Email: info@carshinesystem.co.uk
Website: Car Shine System
