In the event that you notice a problem with your order when you receive it, please notify us within 14 days of delivery. We will replace any goods that are incorrect, damaged or faulty on receipt, issue a refund or make good any shortage or non-delivery. With non-defective goods you must contact us within 14 days of receiving the goods, you then have a further 14 days to actually send the goods back. Goods should be returned first class with proof of posting and the Customer is responsible for payment of all postage costs. The goods must be returned undamaged and in their original packaging. When returning an item you may choose whether you would like the goods replaced or a refund issued. Rapid may choose to collect any faulty items for inspection. If this cannot be done, we will refund the value of the missing or defective items.
1.We will send you returns form vie your email address
2.Fully complete the form, including the sales order number, the reason for the return and the required action, i.e. replacement or refund. Include the returns form with the goods in their original packaging.
3.Include the returns form with the goods in their original packaging.
4.Ensure the goods are securely packed to avoid damage during transit. If a product develops a fault during the guarantee period, then we will arrange to have the unit repaired where possible or, if this cannot be done, replaced.